Privacy Policy

This Privacy Policy describes how Velobiotics ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from this site or otherwise communicate with us regarding our Services.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.

The types of personal information we obtain depend on how you interact with our site. We may collect:

• Contact details – your name, address, phone number, and email.
• Order information – billing address, shipping address, payment confirmation, email and phone.
• Account information – username, password, and security information.
• Shopping information – items viewed, cart contents, loyalty points, reviews, referrals.
• Usage data – device information, browser information, IP address, and interaction data collected via cookies and similar technologies.
• Customer support information – information you provide when contacting us.

• Providing Products and Services – processing payments, fulfilling orders, managing your account, arranging shipping, and handling returns.
• Marketing and Advertising – sending marketing communications by email, text, or postal mail, and showing tailored advertisements.
• Security and Fraud Prevention – detecting and acting on fraudulent, illegal or malicious activity.
• Service Improvement – providing customer support and improving our Services.

We use cookies to power and improve our site, remember your preferences, and run analytics. Most browsers accept cookies by default. You can choose to remove or reject cookies through your browser controls, though this may impact your experience on our site.

Our website recognises the Global Privacy Control (GPC) signal, which you can use to opt out of certain sharing or targeted advertising. To learn more, visit globalprivacycontrol.org.

We may share your personal information with:

• Vendors and third parties who perform services on our behalf (e.g. payment processing, shipping, cloud storage, analytics).
• Business and marketing partners to provide services and advertise to you.
• Affiliates or entities within our corporate group.
• Authorities where required by law or to protect rights and safety.

Depending on your location, you may have rights regarding your personal information including the right to access, correct, delete, or restrict its use. To exercise these rights, contact us at support@velobiotics.co.za.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

For questions or concerns about this Privacy Policy, contact us at support@velobiotics.co.za or visit velobiotics.com.