Shipping Policy

All GutSlim orders are processed and fulfilled by Velobiotics South Africa. Orders are typically processed within 1–3 business days after payment confirmation. You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Orders are not processed or shipped on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

We offer standard and express shipping options across South Africa. Delivery timeframes vary by region:

• Major cities (Cape Town, Johannesburg, Durban, Pretoria): 2–4 business days
• Other regions and outlying areas: 4–7 business days

Free shipping is available on qualifying transformation packs. See the store at velobiotics.com for current promotions.

We ship to select international destinations. International delivery timeframes and costs vary depending on destination country. Import duties, taxes, and customs fees may apply and are the responsibility of the recipient.

Please check your local customs regulations before placing an international order. We are not responsible for delays caused by customs processing.

Once your order is shipped, you'll receive an email with your tracking number. You can use this to track your delivery via the courier's website. If you haven't received tracking details within 3 business days of your order, please contact us.

If your order arrives damaged, please take photos of the packaging and product and contact us immediately at support@velobiotics.co.za. We will work with you to resolve the issue promptly.

If your order is lost in transit, contact us and we will investigate with the courier on your behalf.

Please ensure your shipping address is correct at the time of ordering. We are not responsible for orders shipped to incorrectly provided addresses. If you need to update your address after placing an order, contact us immediately at support@velobiotics.co.za — we will do our best to accommodate changes before dispatch.

For any shipping-related questions, please contact us at support@velobiotics.co.za or visit velobiotics.com.